Another successful month for the Nautilus Friends and Family Test Service at Croydon Health Services. In July, Nautilus sent over 90,000 text messages and received over 30,000 responses covering A&E, Urgent Treatment Centre, Inpatients, Outpatients and Maternity and delivered feedback directly to staff transforming FFT into a key part of managing patient experience. If you want to know more about how to deliver FFT at scale without increasing your costs, contact us at hashtagNHS hashtaghealth hashtagtest
